Manage Customer Service - Processes ()
Manage Customer Service - Processes
generated_bybuild_archi_xml.py::gen_domain_processes_view
generator_pathpedro/capabilities/build_archi_xml_assign/build_archi_xml_assign.py
run_at2026-10-19T19:15:16
view_typedomain_processes
Manage Customer Service
Evaluate customer service operations and customer satisfaction
Measure customer satisfaction with products and services
Measure customer satisfaction with products and services - Context
Measure customer satisfaction with customer problems requests and inquiries handling
Measure customer satisfaction with customer problems requests and inquiries handling - Context
Measure customer satisfaction with customer complaint handling and resolution
Measure customer satisfaction with customer complaint handling and resolution - Context
Evaluate and manage warranty performance
Evaluate and manage warranty performance - Context
Evaluate customer service operations and customer satisfaction - Processes
Plan and manage customer service contacts
Manage customer service problems requests and inquiries
Manage customer service problems requests and inquiries - Context
Process returns
Process returns - Context
Manage customer complaints
Manage customer complaints - Context
Plan and manage customer service work force
Plan and manage customer service work force - Context
Plan and manage customer service contacts - Processes
Service products after sales
Service products
Service products - Context
Manage supplier recovery
Manage supplier recovery - Context
Process warranty claims
Process warranty claims - Context
Salvage or repair returned products
Salvage or repair returned products - Context
Service products after sales - Processes
Develop customer care customer service strategy
Define warranty offering
Define warranty offering - Context
Develop customer care customer service strategy - Processes
System Overview
Manage Customer Service - Capabilities
Market and Sell Products and Services
Develop and manage sales plans
Develop and manage sales proposals bids and quotes
Develop and manage sales proposals bids and quotes - Context
Manage sales orders
Manage sales orders - Context
Develop and manage sales plans - Processes
Market and Sell Products and Services - Processes
Deliver Services
Deliver service to customer
Complete service delivery
Complete service delivery - Context
Execute service delivery
Execute service delivery - Context
Deliver service to customer - Processes
Deliver Services - Processes
Deliver Physical Products
Produce Manufacture Deliver product
Produce product
Produce product - Context
Produce Manufacture Deliver product - Processes
Manage logistics and warehousing
Operate outbound transportation
Operate outbound transportation - Context
Manage logistics and warehousing - Processes
Deliver Physical Products - Processes
Develop and Manage Business Capabilities
Manage business processes
Manage process performance
Manage process performance - Context
Manage business processes - Processes
Develop and Manage Business Capabilities - Processes
Problem Handling Satisfaction Scorecard Measure customer satisfaction with customer problems requests and inquiries handling Plan and manage customer service work force
Complaint Resolution Satisfaction Report Measure customer satisfaction with customer complaint handling and resolution Manage customer complaints
Warranty Performance Report Evaluate and manage warranty performance Define warranty offering
Inquiry Resolution Record Manage customer service problems requests and inquiries Measure customer satisfaction with customer problems requests and inquiries handling
Service Request Manage customer service problems requests and inquiries Execute service delivery
Returned Product Process returns Salvage or repair returned products
Complaint Resolution Record Manage customer complaints Measure customer satisfaction with customer complaint handling and resolution
Service Request Manage customer complaints Execute service delivery
Staffing Plan Plan and manage customer service work force Manage customer service problems requests and inquiries
Service Completion Report Service products Measure customer satisfaction with products and services
Supplier Recovery Report Manage supplier recovery Evaluate and manage warranty performance
Validated Warranty Claim Process warranty claims Manage supplier recovery
Warranty Replacement Order Process warranty claims Produce product
Return Disposition Record Salvage or repair returned products Process warranty claims
Warranty Terms and Conditions Define warranty offering Evaluate and manage warranty performance
Warranty Terms and Conditions Define warranty offering Develop and manage sales proposals bids and quotes
Sales Order Manage sales orders Manage customer service problems requests and inquiries
Customer Interaction Record Complete service delivery Measure customer satisfaction with customer problems requests and inquiries handling
Delivered Product Operate outbound transportation Service products
Customer Handling Performance Report Manage process performance Measure customer satisfaction with customer problems requests and inquiries handling